Policies

Welcome to Lava Lounge! We’re all about delivering bold, tropical streetwear with vacation energy — even if you’re stuck in the 9 to 5. Below are our shop policies to keep things smooth, clear, and vibey for everyone.

📦 SHIPPING POLICY

Processing Time:
All orders are processed within 2–5 business days after payment confirmation. During high-demand periods or product drops, please allow a few extra days.

Shipping Time:
Standard shipping typically takes around 3 weeks depending on your location. You’ll receive a tracking number as soon as your order ships.

Shipping Locations:
We currently ship to the US only. Shipping rates and times vary by region and are calculated at checkout.

Lost or Delayed Packages:
Once an order leaves our hands, we rely on the carrier to get it to you. Lava Lounge is not responsible for lost or delayed packages, but we’re happy to assist you in tracking them down.

♻️ RETURNS & EXCHANGES

We want you to love your Lava Lounge gear. If something doesn’t feel right, here’s what you need to know:

Returns:
We accept returns for store credit only within 14 days of delivery. Items must be unused, unwashed, and in original condition with tags attached.

Exchanges:
We do not offer direct exchanges at this time. If you need a different size or style, return the item for store credit and place a new order.

Non-Returnable Items:

• Sale items

• Limited edition drops

• Gift cards

Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

🧾 ORDER ISSUES

Received the wrong item?
Email us at support@lavalounge.co within 5 days of receiving your order. Include your order number and a photo of the item received.

Damaged item?
We’ll fix it. Send us a photo of the damage and we’ll send a replacement or issue store credit.

🧼 CARE INSTRUCTIONS

To keep your Lava Lounge pieces looking fresh:

• Wash inside out in cold water

• Air dry or tumble dry low

• Avoid bleach or harsh chemicals

• Iron inside out (if needed)

❗CANCELLATION POLICY

Orders can be canceled within 12 hours of purchase. After that, we begin processing and cannot guarantee cancellation.

📩 CONTACT US

Questions? Vibe check? Need help?
Reach out anytime:
📧 support@lavalounge.co
📍We’re online-only, so feel free to DM us or email with any concerns!

Thanks for choosing Lava Lounge. We're here to bring the heat — one outfit at a time.
Stay bold. Stay tropical. Stay real. 🔥

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